Cancellation Policy

Northwest Massage Clinic Cancellation Policy

For the efficient running of the clinic a cancellation policy is in place to ensure any cancelled appointments can be re-offered to someone else should you wish to cancel your appointment. This can only be done effectively if there is sufficient notice both to the practitioner and client.

You will be required to accept the cancellation policy in your consultation form when you become a client at Northwest Massage Clinic, by ticking next to the declaration;

'I acknowledge that there is a 24 hour cancellation policy that could leave me liable to full cost of my appointment.' 

The policy states, should you have to cancel your appointment within 24 hours of your scheduled appointment, or fail to attend your appointment you may be required to pay for the appointment in full. 

  1. Any missed appointments without communication will be followed-up with a courtesy phone call and then an email offering you the option to reschedule rather than immediately charge you full cost.

  2. Rescheduling will often waive the fee in full. Should you wish to reschedule, the missed/cancelled short-notice appointment will be classed as 'rescheduled' and you will not have to pay the outstanding payment.

  3. Non-rescheduling will be taken as acceptance of the policy and an invoice for the full cost of the missed/cancelled appointment will be sent to you by email. Payment is due within 30 days of issue.

  4. Repeated failure to attend appointments/ short-notice cancellation may result in pre-payments being required for future appointments.

Practitioner Discretion

  1. Short-notice cancellation within 24 hours with communication either by phonecall, SMS, email will be accepted and will therefore not result in a charge -this is at the discretion of the practitioner.

  2. Payment for missed/cancelled within 24 hours appointments, and the decision to take pre-payments for future appointments is at the discretion of the practitioner.

We thank you for your understanding and compliance and hope that you will continue to support our clinic.