+ How do I schedule an appointment?

To schedule an appointment call us on 01772382365, or simply book online by following the Book Now button anywhere on our site, you can then select a time that suits you from our online calendar.

If you have any questions prior to scheduling an appointment please leave an inquiry on our Contact Page.

+ What time should I arrive?

If you have filled out a consultation form in advance; online/ are a returning client please arrive at the time of your appointment.

If you need to fill in a form on arrival, please allow sufficient time to fill out a consultation form. We do recommend 15 minutes to comfortably complete the form.

+ What if I have existing medical conditions?

During consultation and within the consultation form you will be asked to inform us of your medical history for our records. This is an essential part of treatment as it will inform our treatment plan designed for you. Please continue to update your therapist of changes to your health for your records.For more information about how we use your data please read our Privacy Notice.

Making your therapist aware of a medical condition is vital to safe treatment, most of the time, treatment is still possible or can be adapted to your needs.

On occasion, medical conditions may negate safe treatment, in this case you may be advised to consult your GP or other appropriate action.

+ Do I need to wear a facemask?

It is no longer mandatory to wear a facemask, but your therapist will be wearing a Type II facemask.

The clinic continues to comply with the latest Government Guidelines to ensure the safety of clients and staff. Safety measures are subject to change as guidelines are updated. We ask for your compliance and understanding. For further details please read our Covid-19 update.

+ Can you give me a diagnosis?

An assessment and treatment at our Clinic are by no means a replacement for diagnosis by a trained medical professional.

Should you have any concerns regarding symptoms or the severity of discomfort we urge you to consult your GP.

+ If I cancel my appointment will I be charged?

Cancellation fees are at the discretion of the therapist, please get in touch if you have any issues.

A cancellation within 24 hours of appointment time may incur full treatment cost. Failure to attend an appointment without prior communication may also incur a cost. Late arrival will reduce treatment time, we endeavour to optimise the remaining time where possible, otherwise it may be suggested that you reschedule.

The easiest way to reschedule is to call the clinic on 01772382365.

+ Can I have a massage during pregnancy?

Our massage practitioner is trained in Pregnancy Massage, accredited by the Royal College of Midwives.

Treatments are constantly adapted for your safety and comfort through each stage of pregnancy.

+ Will I be given stretches or exercises to do?

You will always be given simple tips or homecare advice, exercises and stretches for you to do in-between treatment sessions.

These are intended as an essential component of treatment and to encourage you to take back active control of your health. This way, if you have a recurrence of symptoms/pain, you will know exactly what to do to manage it.

+ Do you treat children?

Yes, children respond really well to massage treatment, who doesn't love a good massage?

Treatment for children under 16 years old is available when accompanied by an adult for the duration.

When using online booking forms, signatures and contact details should be that of the parent or legal guardian. Notes can be made at the time of booking.

*Paediatric conditions are a specialist area and not within the remit of Northwest Massage Clinic. Please contact us if you have any questions.

+ Do I have to pay for treatment in advance?

Payment is due per treatment. We accept card payments and cash in clinic and pre-payments online. All prices are in GBP and are subject to change at any time.

*If price is a serious obstacle to accessing treatment, please don’t hesitate to get in touch directly to discuss a solution. Concessions are available.

See our Pricing page for more information.

+ What should I wear for my appointment?

Treatment requires a physical assessment; we recommend that this is done with the client in their undergarments. Once treatment begins you will be covered with draping/towels for your comfort.

If you wish, wearing loose fitting shorts and a t-shirt/vest will still allow for a clear assessment.